The government says it is working on using AI to reduce reliance on consumer affairs

The Ministry of Consumer Affairs said it is working on using artificial intelligence to reduce the pendency of cases

New Delhi:

The Ministry of Consumer Affairs today said it is working on using artificial intelligence (AI) to reduce the pendency of cases at various consumer courts in the country.

The ministry also said that the National Consumer Dispute Redressal Commission (NCDRC) has successfully disposed of 854 cases during August, the highest disposal rate in the current year.

This was possible due to proactive steps taken by NCDRC, streamlined processes and advanced technology like E-daakhil, which helped resolve cases faster than ever before, it added.

“To maintain the same momentum for disposal of cases, the ministry has made filing of cases through E-daakhil in consumer commissions mandatory and will soon launch the feature of VC (video conferencing) on ​​E-daakhil,” the ministry said in a statement.

As the scope of artificial intelligence is growing rapidly, the ministry is “also working to use the AI ​​facilities to reduce the pendency of cases in the national, state and district consumer commissions,” it added.

The case filed with the consumer commissions will be analyzed through AI and will generate a summary of the case and many more actions will be taken through AI to resolve the case, the statement said.

According to the ministry, the NCDRC has significantly improved the processing of consumer cases in the commission by 2023.

The NCDRC and the Department of Consumer Affairs successfully disposed of 854 consumer cases in August, while the filing of cases in the same period was 455, making it the highest disposal rate of 188 per cent this year, it said.

This achievement underscores NCDRC’s unwavering commitment to protect consumer rights and ensure speedy redressal of grievances, the ministry said.

Even the ministry’s regular monitoring of consumer cases and holding of various one-day regional workshops in Guwahati and Chandigarh helped speed up the process.

The ministry also conducted sector-specific brainstorming sessions on insurance and real estate to reduce reliance on the consumer commissions.

State-specific meetings in various states like Jharkhand, Madhya Pradesh, Karnataka, Rajasthan, Bihar, Maharashtra and Kerala were also held, the statement added.

(With the exception of the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)

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